Reference no: EM132302058

Knowledge Management Systems - Report & Presentation

Introduction

Write a research report, of 1600 words in length, paper analysing an organisation's use of knowledge management systems, including:
- how data is captured
- how data is managed
- how data is used
- ethical and legal issues associated with the capturing of data.

The assignment is in two parts + Oral Presentation

Part A: KM System Evaluation for an Organisation - Part A Report

In the first part of this assignment, you would provide a report evaluating an organisation's use of knowledge management systems. It consists of addressing the following questions for an organisation, which could be selected as one of the KM case scenarios discussed in class:

a) What are the goals of this organisation - what problem(s) are they trying to address? Which, if any, are KM-related problems? What are the others? Identify the tacit and the explicit knowledge to be addressed for this organization. List both types of knowledge in a table and justify your categorization. What is the company doing well in terms of addressing tacit knowledge? Explicit knowledge? What could they do better to capture and manage data? Provide some recommendations and explain how the company would benefit from them.

b) Position the different aspects of KM at the company on the BTOPP framework (Benefits- Tool-Organization-People-Process). In your opinion, are they headed in the right direction? Are they using effective incentives for knowledge sharing? How will they measure the benefits of having KM in place? What would you recommend to this company and in what order/sequence - what should they tackle first? Why? How would you convince them using an appropriate KM cycle that this is the right step/direction for the use of KM systems?

Part B: KM System Recommendations for an Organisation - Part B Report (20%) In the second part, you will identify at least one KM initiative for the organisation chosen in Part A, and provide at least three recommendations for the use of KM systems with illustrated data.

a) Identify and explain at least one KM initiative underway or planned for the organisation, and place this initiative on the Nonaka & Takeuchi quadrant (or any other KM model).

b) Explain three (3) key recommendations for the use of KM system together with justification for your recommendations through data illustrations and ethical and legal issues addressed.

Note: You are required to use a range of software tools such as SAS Viya, MS Excel, Analytic Solver, etc. for the following:
i) Tacit and explicit knowledge capture and

ii) Data illustrations of the use of KM systems for your recommended KM initiative. Measurements such as System Metrics, Output Metrics and Outcome Metrics could be adopted for evaluating the effectiveness of your KM initiative.

Refer to the workshop textbook and online resources on Moodle for generating data illustrations.

Report requirements:

Your report should be properly formatted to an acceptable level; including Title page and ToC, at least 5 quality references with proper Harvard style referencing; brief introduction; research and analysis of findings; summary; and evaluation (of your KM system).

Attachment:- Knowledge Management Systems.rar