Knowledge management software

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Reference no: EM1356323

Knowledge Management Software

Research the Internet for knowledge management software and briefly describe the functions of such software. Find at least two organizations that have a public customer service web site (for example, Microsoft's web site provides information related to operating system updates).

Consider the following:

· Compare and evaluate the two web sites.

· Is the information easy to find? How is it easy or difficult?

· Do the sites seem friendly? What makes them friendly or unfriendly?

· Is information easy to understand once it is found?

Reference no: EM1356323

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