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Key components of quality management

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Reference no: EM132677361

Based on Apple in its iPhone manufacturing process, explain the following:

a. Its four (4) key components of quality management.

b. Four (4) gaps to ensure high perceived quality and its corresponding organisational responsibilities to close the gap of the customer's domain and the operationsdomain.

c. Six (6) quality characteristics of iPhone.

Reference no: EM132677361

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