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Key benefits of customer service training for employers

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Reference no: EM132812437

1. What are three key benefits of customer service training for employers? What are three benefits to employees?

2. Identify and discuss three ways that tourism and hospitality businesses can maintain a long-term relationship with their guests.

3.What kinds of training and credentials are available to tourism and hospitality professionals? What are some of the benefits to both employees and employers of these credentials?

4. Take a moment to list all of the loyalty programs you belong to (using cards from your wallet or apps on your phone). Next to each, write the following: the reason you joined the program, the benefits you receive from it, and your estimate of the benefits the issuing company receives.

5. Name five instances in which a guest might interact with each of the following types of tourism and hospitality business:

a. A tour operator

b. A hotel

c. An airline

d. A ski resort

6. Choose a tourism business, hotel, or restaurant that has received excellent reviews, and determine which comments can be linked either directly or indirectly to the quality and level of employee training and customer service. Find at least one example of each of the dimensions of RATER.

Reference no: EM132812437

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