Reference no: EM133066688

Case Study: Joe's Supermarket

This local supermarket is located in an urban neighborhood and provides customers with a wide array of products to choose from. Over time, the inventory has grown exponentially, but the current information system is not equipped to handle the increase in purchase demand. The company that owns the store opted to go with the "light" versions of the Purchasing and Point of Sale (POS) modules used to manage inventory and request products from vendors. The owner of the organization (Joe Russo) has emphasized that there are critical things on his "wish list" that he believes will move the supermarket into "the new tech age," but he is not sure where to start.

Here is some information he wants the IT consultant to know, but there is more likely additional information he is unaware of:

• Other processes that are part of the enterprise resource planning system are becoming slower, and some of the staff noticed errors in some of the product data coming into the system.

• A centralized database supports the entire system but has not been reviewed or upgraded.

• The time spent on customer transactions is too long! Anyone in management should be able to monitor transactions in real-time, but the point of sale system sends the data "over the wire" to the database slower each day. Some days there is a 2-hour lag in the system catching up on transactions.

Assignment:

You will design and implement a plan during a meeting with stakeholders of the case study organization (Joe's Supermarket) to determine the information systems requirements.

The plan should describe the following information:

A description of how the requirements analysis process was presented to stakeholders.

The methods and sets of questions by type (closed-end, open-ended, and probing) used to work with end-users to gain an understanding of information system needs, and a clear rationale for the specific requirements determination and analysis (RDA) techniques chosen (interview, questionnaire, focus group, etc.).

The non-functional and functional requirements that were assessed and an explanation of the necessity for each requirement based on interaction with and input from stakeholders.

A set of specific information system objectives and alignment with organizational strategic objectives as determined from the meeting with stakeholders.

How information system alternatives (options) will be evaluated.

A specific use case for the proposed plan to deliver the desired level of cohesion and coupling based on and justified by knowledge gained from the readings and online research.

The specific methods to be used to perform a future system process audit.