Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Create a realistic job preview for the potential applicants for this job using the Job Requirement Matrix and Job Rewards Matrix.
Realistic Job Previews
Definition: provide both positive and potentially negative information to job candidates.
Rather than trying to sell the job and company by presenting the job opportunity in the most positive light, realistic job previews strive to present an honest and accurate picture.
The goal is not to deter candidates by focusing on factors that might be perceived negatively, but to provide objective information that job candidates can use to self-assess their fit with the job and organization.
Job Requirements Matrix for McDonalds Employee
Tasks
KSAOs1
Specific Tasks
Task Dimensions
Importance (percentage of time spent)
KSAO Definition
Importance of KSAO to Tasks (1-5 Rating)
1. Provide customers with accurate and timely serving.
Management
5%
1. Knowledge of the exact recipe. 2. Knowledge of offers and packages.3. Able to take multiple orders and get them served to right people.
4
2. Ensure customer satisfaction.
10%
1. Knowledge of customer satisfaction and compensation policies. 2. Investigating and handling employee complaints.
5
3. Resolve customer complaints.
7%
1. Knowledge of company's policies. 2. Good communication skills. 3. Skills for handling difficult situations.
3
4. Knowledge of governmental health regulations and food safety.
6%
Food handling and sanitation knowledge.
5. General math skills
Analysis
4%
Handling orders, taking payments and returning change.
2
6. Food hander permit.
Supervision
Ensure that person is eligible to handle food and knows the basic laws and ethics.
7. Ability to stand in confined area.
Ensure that employee can fit in the work environment
8. Stay alert and exercise quick thinking.
Public Relations
Coordinate and participate with the customers.
9. Ability to handle pressure
Ensure quick decision making process and good situation handling.
10. Maintain adequate energy level
Good health and energy level make employee's job much easier.
Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.
Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.
Human Resources or Human Resource Management deals with HR Service Level Agreement. HR Service Level Agreement is an agreement made between the employer and the employee, which states that the employee would work under any client and sometimes any ti..
Human Resource Management as the name suggests, it is a management discipline which deals with the human i.e. the workforce aspect of organizations. Need and practices of HRM are inevitable in present scenario of extreme competition where "Talent War..
Recruitment and Selection is the initial ladder of any Human Resource Planning process and contains an immense significance for any organisation.
Statutory compliance and its immense knowledge are crucial to be understood in an organization. It contains all the forms, procedures and acts applicable in a company.
Operant conditioning is a learning process where behaviour is controlled by its consequences. In this process an individual's behaviour can be modified through the use of positive or negative reinforcement.
The main motive for conducting this research is to provide broad range of research of the literature and their reviews related to training and development and assisting the employees in providing customers satisfaction.
FedEx is illustrious for its novel HR processes and practices that have greatly accounted for its success.
People in the organization are known as Google where they share common goals and have common vision.
Talent management implies recognizing a person's inherent skills, traits, personality and offering him a matching job.
This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd