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Create a realistic job preview for the potential applicants for this job using the Job Requirement Matrix and Job Rewards Matrix.
Realistic Job Previews
Definition: provide both positive and potentially negative information to job candidates.
Rather than trying to sell the job and company by presenting the job opportunity in the most positive light, realistic job previews strive to present an honest and accurate picture.
The goal is not to deter candidates by focusing on factors that might be perceived negatively, but to provide objective information that job candidates can use to self-assess their fit with the job and organization.
Job Requirements Matrix for McDonalds Employee
Tasks
KSAOs1
Specific Tasks
Task Dimensions
Importance (percentage of time spent)
KSAO Definition
Importance of KSAO to Tasks (1-5 Rating)
1. Provide customers with accurate and timely serving.
Management
5%
1. Knowledge of the exact recipe. 2. Knowledge of offers and packages.3. Able to take multiple orders and get them served to right people.
4
2. Ensure customer satisfaction.
10%
1. Knowledge of customer satisfaction and compensation policies. 2. Investigating and handling employee complaints.
5
3. Resolve customer complaints.
7%
1. Knowledge of company's policies. 2. Good communication skills. 3. Skills for handling difficult situations.
3
4. Knowledge of governmental health regulations and food safety.
6%
Food handling and sanitation knowledge.
5. General math skills
Analysis
4%
Handling orders, taking payments and returning change.
2
6. Food hander permit.
Supervision
Ensure that person is eligible to handle food and knows the basic laws and ethics.
7. Ability to stand in confined area.
Ensure that employee can fit in the work environment
8. Stay alert and exercise quick thinking.
Public Relations
Coordinate and participate with the customers.
9. Ability to handle pressure
Ensure quick decision making process and good situation handling.
10. Maintain adequate energy level
Good health and energy level make employee's job much easier.
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