Job analyst has been asked to conduct series of job analyses

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1. A job analyst has been asked to conduct a series of job analyses for a small number of customer service jobs in a call center of a major retailer. It is important that the job analysis focus on identifying specific examples of exceptional and poor service so that the resulting job descriptions can be used to design effective customer service training. Which method should the job analyst use in this situation?

2. Describe some aspect of how a CIO, as leader should be trustworthy in terms of their abilities, integrity, benevolence or reliability. What is the most important ability? Or which of the four areas is most important for CIO trustworthiness? Make a post related to some issue related to these questions.

Reference no: EM132289351

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