Reference no: EM133341560
Joe works in a community centre where Susannah attends English language classes. She has three children who attend a play group at the centre. Joe has noticed that Susannah has bruises on her face and arms and that two of the children have bruises on the backs of their legs.
Joe is concerned about Susannah and her children. He is finding it hard to sleep at night and is staying back at the community centre after his shift finishes so that he can spend a few minutes talking to Susannah. He has offered to drive her home and to pick her and the children up in the morning. Joe has also approached a police officer who is a friend of his and told him about his concerns. He has given the police officer Susannah's address and asked him to drive past her house and check on her welfare.
Susannah's husband Andrew has found out that Joe has been offering lifts to Susannah and the children. He has made a formal complaint to Joe's supervisor, Betsy. He has threatened to stop his wife and children attending the centre if Joe continues to work with Susannah and has requested a female worker to support his family.
Susannah has requested a female support worker, saying she would feel more comfortable and says her husband will allow her to continue attending the centre if she has a female support worker.
Jenny is appointed as Susannah's support worker. Susannah asks for some information about Domestic Family Violence (DFV) services in the local area. She has also asked if she can come to Jenny's house if she feels unsafe in her own home at any time. Jenny has explained that she cannot offer Susannah accommodation in her house, but she can refer her to a women's refuge service if Susannah needs this. Jenny feels very strongly about DFV issues and when she was younger she was in a violent relationship herself.
1. Access and review the Australian Community Work Practice Guidelines
For Indicators 1.5, 3.4, 4.1 and 6.3 explain how Jenny has or can ensure she is upholding the practice guidelines in relation to the services.
2. What rights does Susannah have in this situation? Identify at least three rights that Susannah has in your answer.
3. What is Jenny's responsibility regarding mandatory reporting requirements?
4. Describe two ways Jenny can ensure she obtains legal, valid informed consent from Susannah.