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ITECH7400 - IT Service Management and Professional Culture - Federation University
Summarize all the topics given in week 1 to 7 in A4 12 pages by using proper resources with in text as well as final references. There should be introduction, headings for all topics and conclusion. ( 3-4 FIGURES)
Need to add reference as well
Topic 1 - Introduction to Service ManagementTopic 2 - The Service Life CycleTopic 3 - The Service Life CycleTopic 4 - The Processes and FunctionsTopic 5 - The Processes and FunctionsTopic 6 - The Processes and FunctionsTopic 7 - Measurement, Metrics, and the Deming Cycle
Attachment:- IT Service Management and Professional Culture_Lecture_Slides.rar
Verified Expert
In this task service management of information technology (SMIT) is explained in detail. The overview of service management (SM), the service life cycle, SM processes and functions, IT infrastructure library, IT components and SM model is designed. the service strategies include the place, position and pattern. The service of IT is designed for providing better service and the service transition occur for providing better service to the customers according to their demand. SM has a relationship with business management. The SM is managed with the financial management and the problems and risks of SM are also overcome in the best possible way by the use of measurements and metrics in order to meet the demands of customers and to benefit the organization.
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