Reference no: EM132377953

ITC540IT Infrastructure Management PG Assignment - Case study and IT Research, Charles Sturt University, Australia

Task A - 'The Queensland Health implementation project failure is the largest IS failure in the southern hemisphere to date, costing $1.25 billion AUD. This case highlights the importance of systematically analysing project failure. It examines the case organization details, royal commission report, auditor general report and 118 witness statements pertaining to the Queensland Health implementation project.

The Case is - The Largest Admitted IT Project Failure in the Southern Hemisphere: A Teaching Case Teaching Case.

Based on the Case Above as well as your Own Research on IT Service Delivery, answer the following questions:

1. What were the key reasons for the IT implementation failure?

2) In your view, who is responsible for the failure and why?

3) Do some research on the use of IT by hospitals/health departments - give examples of success stories of the IT implementations and outline reasons for the success?

4) Why was ''WorkBrain'' not utilized properly?

5) What would you recommend the Health Department to do to fix the current problems?

Task B -

Write a paper, 2000 words in length, on one of the topics below For this assignment, you need to plan, research, and, use your initiative to express the knowledge you learnt in this subject as well as your own independent thinking and reasoning.

Possible topics -

Your attention in this paper can be focused on any of the following topics covered in our text such as for example:

• Emerging Business Technologies
• Raw Data Conversion/Mining
• Comparative Analysis of the ERP Applications
• IT Risk Management Strategies
• E-Commerce Models and/or Implementation Strategies.
• Mobile Technologies.
• Use of Social Media for Business.
• Enterprise Systems and Applications.
• Performance Management Using Data Visualization, Mashups, and Mobile Intelligence.

Approach - Choose a topic which you are interested in and/or which is related to your work. You should do this as early as possible. Once you have chosen a topic, read our text carefully followed by detailed research. Once this is done, you should set up a structure/a series of subtopics and decide what to write under each section (subtopic).

Here is a suggested structure (you don't have to follow it, but your own structure must be logical):

Abstract: a condensed summary. If someone reads your abstract only, he/she should understand your main points. You may want to write this section last;

Index terms: list the key words used in your paper;

Introduction: introduce the topic you are going to write about. This section must be related to the topics you learnt during the Session. However, you should branch out by carrying out your own research to enhance this section;

Subtopics and supporting argument: write a series of body paragraphs with sub-points;

Conclusion: Many students get confused between the conclusion and the abstract. In the conclusion, you can reflect on how your topic relates to larger issues; evaluate the concepts you have presented; issue a call for action on the part of your audience; ask questions generated by your findings; make predictions, recommend a solution or give a personal statement about the topic.

With your structure in order, you have a skeleton for your paper: you can now begin by writing out your analyses of the passages you have chosen. As you write and revise, you may have the need to add to your analyses or to re-order your chosen arguments. Using a structure as the skeleton for a paper in this way can carry you more than halfway to a completed draft.

Rationale - This assessment task will assess the following learning outcome/s:

• be able to describe the business value and processes of ICT services in an organisation and apply that knowledge and skill with initiative to a workplace scenario.
• be able to investigate, critically analyse and evaluate the impact of new and current ICT services to an organisation.
• be able to describe how effective IT Infrastructure Management requires strategic planning with alignment from both the IT and business perspectives in an organisation.
• be able to demonstrate the technical and communications skills that contribute to the operation of ICT services in an organisation.
• be able to reflect critically on the role of an enterprise architect in an organisation.
• be able to synthesise the theoretical, technical and management issues that deliver ICT services to an organisation.

Note - Need part B - 2000 words.

Attachment:- Case study and IT Research Assignment File.rar