Reference no: EM132486856

ITC505 ICT Project Management Assignment - Charles Sturt University, Australia

PROJECT NAME: University Café Control System

For the project this session, your focus is on developing a system for entry-exit into the 24-hour dining café which serves a number of cuisines round the clock. All food and drink is included in the annual residential fee. However, for kitchen control purposes, a recording system of some sort is required and this is part of the task.

The project also seeks to poll residents the type of cuisines they want so that an appropriate changeover can happen in the next quarter.

For the purposes of this assignment if you do not want to name the cuisines - you may use Cuisine A, Cuisine B and so on. It can be provisioned in a multi-caterer environment or a single contractor environment. You will need to plan how to roll out services of this dining café starting January 2020.

Unfortunately, a previous company running this project has gone bankrupt and this project is now abandoned. All their company executives and ex- employees are no longer around. Here are some of the conditions that they have worked upon which your team must continue to honour due to contractual obligations with the university.

1. The café is to be operated by four big food providers: Australia Fried Chicken (serving fried chicken, chips and salad) SandwichWay (serving open sandwich with a multitude of add-ons) Hungry Kebabs (serving kebabs and meat platters) Rice, Lentils & Curries (serving savory food from the Asian sub-continent)

2. All outlets will have to be open 24 hours, 7 days per week. However, menu may vary after hours.

3. All food and drinks are included in the annual residence charge. There is not to be any financial exchange. No takeaways are allowed. Guests may be permitted into the café area if accompanied by a resident student.

DOCUMENT PURPOSE - The Project Charter documents the formal conversation between the Project Sponsor and the Project Manager/Team Leader , including identifying metrics of success for the project. Once approved, the Project Charter communicates the current agreement between the Project Sponsor and the Project Team throughout the lifecycle of a project. The Charter provides a high-level overview of the project including the definition of project success, and project resource (p eople and funds) requirements. Requests and additions to the project scope are considered "out-of-scope" for the current project. When a scope change is required, document a change request that includes an impact analysis of project cost, resources, schedule, and risk. The Project Sponsor then formally approves the scope change request.

PURPOSE & GOALS - Describe the current challenges and opportunities that the project is addressing. In your response, please be sure to answer the following four questions: What problems will be addressed by the project? What goals will be achieved by the project? What benefits will the project deliver and which constituencies will receive these benefits?

How does the project align with the strategic priorities of the campus, college, school, or unit?)

SCOPE - Describe the scope of the project. The scope defines the boundaries where the project begins and ends. The scope describes what will be delivered including where, when, and how. It describes the services, functions, systems, solutions, or tangible products that are approved by the Sponsor(s) to be created during the course of the project, as well as the business process impacts.

OUT OF SCOPE - List any deliverables including services, functions, systems, solutions, or tangible products that the sponsor has determined to be outside of the project's scope. It may include specific deliverables to be created during a future project.

MEASURES OF SUCCESS - Describe what success looks like for the project. How will the Sponsor(s), Functional Owner and Technical Owner know that the products and services created by the project have addressed the problems, delivered the needed benefits to members of the community, and achieved the goals that are described in the Purpose section of this Charter?

PROJECT COMMUNICATION ACTIVITIES - Describe the project's communication activities that will be conducted to ensure there is effective project communications among the Sponsor(s), the members of the project team including the project manager, and other key stakeholders. Note who will participate in the meetings and receive project documents.

CHANGE MANAGEMENT REQUIREMENTS AND ACTIVITIES - Please answer the questions below to identify the change management requirements and activities to help members of the community transition successfully to using the new services and products created by the project so that the campus, school, college or unit will achieve lasting benefits from the investment of resources. Identify the training and communications needed for staff providing operational support for the services and products created by the project.

Describe the groups that will be impacted by the services and products created by the project and how they will be impacted. If there are particular units or departments that will be impacted, please identify them.

Briefly describe the training that is needed to help the impacted members of the community transition to use the new services and products and to adopt new business processes. Describe both the training needed for the customers of the services and products and the staff that provide operational support.

Briefly describe the kinds of communication and outreach activities that are needed to help the impacted members of the community prepare for the transition to use the new services and projects and to adopt new business processes. Such activities could include newsletters, project web sites, town hall meetings, and presentations to specific departments or campus groups.

Are there any other change requirements or activities that need to be conducted to help the impacted members of the community transition smoothly and successfully to achieve the intended and lasting benefits from the project?

Attachment:- ICT Project Management Assignment File.rar