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It service management evaluation template

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Reference no: EM131559529

1) ITSM Evaluation Template

For this part you will develope simple IT Service Management Evaluation Template with 3-6 questions per service using the ITIL Framework. Assume that the organisation you are creating the evaluation template for does not understand ITSM/ITIL. 

The eight IT services to be included in your assessment template are:

  • Service Catalogue Management
  • Service Level Agreements
  • Service Desk
  • Knowledge Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management

Your template will be in the form of a table that lists each of the eight services, their descriptions (explain what they are), 3-6 questions for each service, and the reason you are asking each question.

Reference no: EM131559529

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