Is a leaders presence beneficial

Reference no: EM133292107

Leadership in Quality Management

Consider this scenario: Henry Landau is scheduled for hip surgery following a recent fall that resulted in a broken hip. Due to his age, Mr. Landau is at risk for multiple complications, possible poor outcomes, and increased length of stay. The night before surgery, the surgeon is informed by the supply chain manager that the pins he requested and will need for the surgery are not in stock and will not be delivered for another four days. The surgeon cancels the procedure and informs the patient and his family of the delay. Mr. Landau remains hospitalized for an additional four days. Consider you are a leader within the organization as you respond.

What problems have you identified in the scenario? What are the root causes of the problem? What data (if any) would you be interested in obtaining as a result of this problem? (For example, history of delayed cases or costs related to delays in cases due to inventory stocking.)
What recommendations do you suggest to avoid future problems?

Discuss the implications the problem has on the patient experience and what the leader's role is in impacting the overall patient experience.
What actions should the leader take in regard to the out-of-stock inventory?

What is the leader's role in regard to quality management? Should the leader address this problem as a quality concern? Why or why not?
Discuss the benefit of leadership rounding as it relates to identifying opportunities for improvement.

Is a leader's presence beneficial? How does the leader's presence improve upon staff relations and ultimately the quality and operations of the organization?

Reference no: EM133292107

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