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Introduction to customer service

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Reference no: EM133102656

Introduction to Customer Service

Reflection #

Visit a retail store and stay for at least 15 minutes. Write a report on how well the company met each of the components of customer focused environments and what could be done if they need to make improvements.

Purpose of this assignment:

To help you identify key elements of professional customer service.

Instructions:

Choose a retail store of your choice.

Answer the following prompts:

  • What was your first impression of the retail space?
  • How were you greeted by the staff members?
  • How did you feel shopping in the store?
  • Can you identify some weaknesses that would cause you not to return to shop at the store again?

Additional Instructions:

  • Max 3 pages, double spaced.
  • Use essay style to address the prompts
  • Please see Rubric to understand grading scores and e-mail me if needed.

Reference no: EM133102656

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