Introducing issues surrounding unethical practices

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Question

When introducing the issues surrounding unethical practices in the auto repair industry, the case of Lisa stands out as a compelling example. A customer who was deceptively convinced to purchase new brakes, Lisa's situation highlights a broader pattern of fraudulent behavior by the repair business. This paper will argue why litigation, rather than mediation, could be a more effective course of action for Lisa. Although mediation offers a pathway to a swift and friendly resolution, the gravity and recurrence of the deceptive practices suggest a stronger response is warranted. Litigation can serve as a powerful tool to not only secure compensation for Lisa but also address the wider issue of systemic consumer fraud, holding the business accountable and preventing further unethical activity. While recognizing the resource-intensive nature of court proceedings, the formal and binding judgment offered by litigation could prove crucial in securing justice and transformation within the industry. If mediation were considered, the JAMS website provides an excellent reference point for alternative dispute resolution services, but in Lisa's case, the law court's authoritative stance is essential. In exploring the options for resolving consumer disputes, Lisa's case against a car repair business highlights crucial considerations between litigation and mediation.

Reference no: EM133812194

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