Reference no: EM133106470

Intercultural Competence Categories Reflections Questions:2. Skill: Verbal and Reflection Questions

1. Skill: Empathy (Understanding and sharing another person's situation orfeelings without making assumptions)

Empathy is developed through relationships, especially through deep listening.

-How can I attempt to understand and validate another individual's feelings in relation to a given  situation?

-How can I build empathy in myself and others on my team?

-What are the limits of empathy?

-How can I build on empathy towards becoming an ally and advocate?

Nonverbal Communication (Understanding and using language to enhance communication):

-How do I adjust my verbal and nonverbal communication when I am communicating with a person whose identity and/or culture are different from my own to ensure we understand each other?

-How do I know how I am being perceived?

-How do I recognize and respond to communication challenges related to cultural and identity differences?

3. Knowledge: Knowledge of Cultural Worldview Frameworks (Knowing how other people's identities and backgrounds shape how they look at the world)

Reflection Questions:

Understanding multiple aspects of identity and culture is complex.

-How do I discover the perspectives of others? How do I incorporate the elements of other people's identities and culture (e.g. relation to their history, values, politics, communication styles, economy, and/or beliefs and practices) into my responsibility as a manager and into my programming?

-How do I consider the effects of dominant culture on individuals and groups?