Interarrival times distributed exponentially

Reference no: EM133687097

Question

Patients arrive at the ED individually, with interarrival times distributed exponentially with a mean of 5 minutes. Upon arrival, 50% of the patients go to the triage nurse for an assessment, 40% use an automated check-in kiosk to describe their symptoms, and the remaining 10% are direct admissions (ambulance arrivals) and bypass the initial check-in process, proceeding directly to the waiting area for medical examination. Direct admissions take between 1 and 2 minutes, uniformly distributed, from their arrival to being ready for medical examination. The other two patient types (walk-ins) move instantly from their arrival to the triage nurse or automated check-in kiosk as the case.

Reference no: EM133687097

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