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Insights of the laufer and coombs

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Reference no: EM131434302

Marketing Mistakes

Do some research online and find an example of a company that recently (within the last 18 months) has had to respond to charges of marketing unsafe, unhealthy, exploitative, overpriced or otherwise non-satisfactory products or services.

Describe the situation - and the outcome (which might still be in process). What could this company have applied from the insights of the Laufer and Coombs and/or Swartz article?

Read:

  • Daniel Laufer and W. Timothy Coombs "How Should a Company Respond to a Product Harm Crisis? The Role of Corporate Reputation and Consumer-based Cues," Business Horizons, September-October 2006, pp.379-385.
  • Swartz, J. (2010). Timberland's CEO on Standing Up to 65,000 Angry Activists. Harvard Business Review, 88(9)

Reference no: EM131434302

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