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Write an Inner office memo to the CEO concerning your analysis of the following case stating strengths and weaknesses giving testing tools and recommendation for controls. A Ocean View Spa Company is a 15-store chain in the Midwest that sells hot tubs, supplies and accessories. Each store has a full-time, salaried manager and an assistant manager. The sales personnel are paid an hourly wage and a commission based on sales volume. The company uses electronic cash registers to record each transaction. The salesperson enters his or her employee number at the beginning of his/her shift. For each sale, the salesperson rings up the order by scanning the item’s bar code, which then displays the item’s description, unit price, and quantity (each item must be scanned.) The cash register automatically assigns a consecutive number to each transaction. The cash register prints a sales receipt that shows the total, any discounts, the sales tax, and the grand total. The salesperson collects payment from the customer, gives the receipt to the customer, and either directs the customer to the warehouse to obtain the items purchased or makes arrangements with the shipping department for delivery. The salesperson is responsible for using the system to determine whether credit card sales are approved and for approving both credit sales and sales paid by check. Sales returns are handled in exactly the reverse manner, with the salesperson issuing a return slip when necessary. At the end of each day, the cash registers print a sequentially ordered list of sales receipts and provide totals for cash, credit card, and check sales, as well cash and credit card returns. The assistant manager prepares a daily reconciled report for the store manager’s review. Cash sales, check sales, and credit card sales are reviewed by the manager, who prepares the daily bank deposit. The manager physically makes the deposit at the bank and files the validated deposit slip. At the end of the month, the manager performs the bank reconciliation. The cash register tapes, sales invoices, return slips, and reconciled report are mailed daily to corporate headquarters to be processed with files from all the other stores. Corporate headquarters returns a weekly Sales and Commission Activity Report to each store manager for review.
Describe the field of organizational development (OD) and its relationship to training activities, including the value of cross training between the two. Identify possible HRD strategic alternatives and situations in which they might be appropriate..
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what is outsourcing?the 2005 article upgrades without downtime lists seven tips of easing the pain of upgrading. select
discuss two 2 reasons cited for the failure of the u.s. expatriate managers. then discuss two 2 competencies that
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A substantial influence on our understanding of Globalization (Globalisation in a European spelling) has to do with the influences of nation states, as we now know that NOTHING happens without the approval of the nation state. We begin to see the inf..
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Based on your experience as a consumer, please identify what you would consider to be a successful marketing strategy and contrast this with an unsuccessful marketing strategy. Explain your choices. What critical success factors emerge?
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