Solution-Information about the issues

Information about the issues

Assignment Help Business Management

Reference no: EM132903881

You are the team leader of a group of 11 customer service representatives. You have found out that one team member (one of the most popular in the group) has been speaking to customers about how much they hate their job and asked customers if they know of any other job roles. You are not sure this has actually happened as you have been told second-hand of this information. The person who told you said they overheard someone saying it had happened and has asked that you do not let anyone know they told you as they feel they will be treated badly by other team members if they find out. This is obviously causing ill feeling among customers and creating a negative impression of your company to your client base.

1. What are some of the ways in which information about the issues could be accurately gathered?

2. As the manager, why is it important to gather information that is accurate and reliable?

3. Describe a method for ensuring that the information received as manager is accurate, reliable, current and sufficient?

Reference no: EM132903881

Questions Cloud

Explain argument on responsibility accounting : Describe 33 points basing your argument on responsibility accounting.

Calculate the payment Rob needs to make : Calculate the payment Rob needs to make at the end of each year at 6% compounded annually to reach his goal of paying off $300,000 in 20 years

Differences between the sets of the drive images : You were provided with two sets hard drive images. Are there any differences between them, considering they are purported to be of the same computers.

Case study managerial decision : This case study, "Managerial Decision", describes a situation in which you, as the Plant Manager of a chemical factory, must try to find a way forward through a

Information about the issues : You are the team leader of a group of 11 customer service representatives. You have found out that one team member (one of the most popular in the group) has be

What is the economic order quantity : One of the major raw materials used is corn, which she buys for $10 per kilogram. What is the Economic order quantity

Annual reports of new zealand largest companies : If you wanted to see how frequently the term "COVID" is used in 2020 annual reports of New Zealand's largest companies, what sort of qualitative data analysis m

How many of each workers are required per store : If Longos expects to sell at an average rate of $6,000 in hourly sales per store per day, how many of each workers are required per store

Explain subject-specific encyclopedia : The encyclopedia is as an ideal place to research a topic that you are not familiar with, and it is really handy to use a subject-specific encyclopedia with los

User Account

All Pages

Information about the issues

Reference no: EM132903881

Reference no: EM132903881

Questions Cloud

Reviews

Write a Review

Business Management Questions & Answers

For what type of start-up business

Performance management

Calculating the pv factor

Which you or someone else challenged the process

Name the current act of parliament

Equity firm acquisition of manufacturing and retail firms

Entire inventory at current prices

Average variable cost

Write an essay on southwest airlines

Operation of a small-to-medium size business

Discuss conflict in values

Is it stereotypes or something more

Assured A++ Grade

Academics

Major Subjects

Majors

Get In Touch

TERMS & POLICIES

HELP & SUPPORT