Informal communication systems can refer to social networks

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Reference no: EM132267768

1. The first step in good communications is to clearly and concisely ________, whether written, spoken, graphic, or numerical.

a. encode information for the receivers

b. convey data to the receivers

c. decode information to the receivers

2. Informal communication systems can refer to social networks or the grapevine. Informal communication systems are

a. inside the formal system.

b. outside of the formal system.

c. part of a company’s hierarchy.

3. Jamie Dimon, the CEO of J.P. Morgan, released a letter he had written to employees to the press. Fortune, a leading business magazine, reported the full contents of the letter and the context. This is an example of ________ communication.

a. external

b. downward

c. diagonal

4. ________ is the act of filtering what we hear or see to gratify our own needs or fears.

a. Selective perception

b. Semantics

c. Gender difference

5. When Joseph is upset, he tends to distort or ignore what others are saying. If a speaker is upset, they may present the message ineffectively. This is the definition of:

a. emotional disconnects

b. lack of source credibility

c. gender differences

6. In active listening, the listener should paraphrase what he has heard and then

a. start his own response.

b. jump in quickly so that his own ideas are heard.

c. wait for the speaker to confirm or correct his understanding of the message.

7. If a communication channel is rich with information, it will:

a. convey more nonverbal information

b. convey more static information

c. convey less nonverbal information

8. Al Smith is a bank economist. He likes to use time-series charts with multiple lines in different colors in a special presentation room, called the war room, where the charts stay up on the walls between meetings. The other managers must break from listening to puzzle out the meaning of the charts. What does this example reveal about visual aids?

a. Visual aids are always helpful

b. Videos are better than static charts

c. Visual aids can be distraction

Reference no: EM132267768

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