Inform the customer and he insists

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You are the customer service representative (manager) working for the Home Depot. An angry customer enters the store to tell you he demands his money back from the purchase of four (4) car tires he claims to have recently purchased at your store. Unfortunately, you know that your store has never sold car tires. You inform the customer and he insists that you are wrong and uninformed. How will you react to the situation?

Reference no: EM132309678

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