Influencing practice case study

Assignment Help Operation Management

Reference no: EM132241455

INFLUENCING PRACTICE CASE STUDY 50 Influencing Through Questions Directions: Often you can influence others by aligning your request with the other person’s beliefs and values. If you sense disagreement, asking open-ended questions can help you understand the other person’s beliefs and values. As you read the case study, look for facts you can confirm, beliefs or opinions of those involved, and underlying values (desires, wants) of the claims manager and claims processors. Then write open-ended questions to clarify beliefs and values. The disability insurance claims manager has been told to reduce the average time it takes to process a claim by 10 percent. The claims manager tells the processors they will need to come up with a more efficient way to process claims in the department. The claims manager is under pressure to do more with less. The claims processors think this search for efficiency is a waste of time and there is little room for improvement inside the department. The processors admit they are doing some duplicate work and a few efficiencies can be achieved here. Waiting for information from the insured and/or the investigators who do not provide claim and policy information in a timely manner causes most of the delays. The manager is hesitant to put pressure on customers or investigators because he thinks this could slow things down even more. 1. Identify the facts, beliefs, and values stated here by the claims manager. 2. What open questions would you ask of the claims manager? 3. Identify facts, beliefs, and values stated by the claims processors. 4. What questions would you ask of the claims processors?

Reference no: EM132241455

Questions Cloud

Local retailer of plumbing supplies : Leaky Pipe, a local retailer of plumbing supplies, faces demand for one of its SKUs at a constant rate of 17,000 units per year.

Difference in criminal restitution and costs of prosecution : What is the difference between “criminal restitution” (which in 1994 Congress said could not get discharged at all) and “the costs of prosecution”?

Employee stock ownership offer an organization : What advantages do compensation plans such as profit sharing and employee stock ownership offer an organization?

Get to know you presentation at the next team meeting : Imagine you are asked by your manager to give a “get to know you” presentation at the next team meeting.

Influencing practice case study : INFLUENCING PRACTICE CASE STUDY-Identify facts, beliefs, and values stated here by the claims manager. What questions would you ask of the claims processors?

What is the optimal order quantity the retailer should order : Given the problem parameters, what is the optimal order quantity the retailer should order?

What are the main points of darts parta case study : What are the main points of Darts parta case study. Summarize Darts Parts inc., case study?

How are health professionals in both private-public health : How are health professionals in both private and public health working together to meet the critical needs of the elderly populations?

Describing new company position : You are Human Resources representative for your company. Your manager gives you a bulleted list of notes she took in a meeting, describing new company position

User Account

All Pages