Influencing performance and promoting standard of excellence

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1. Give an original example of the “three Rs” for influencing performance and promoting standards of excellence.

2. One of the criterion for providing structure for group members is to clarify norms. What is that and why are they important?

3. Who are the “out-group” members of an organization and why should a leader take their input seriously? And, how can a leader demonstrate empathy for out-group members?

Reference no: EM132123625

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