Reference no: EM132390440

INF80028 - Business Process Management

School of Business and Law - Swinburne University of Technology, Melbourne, Australia

Assignment Part 1 - Analysing and Designing To-Be Business Process for Swinburne Guru Consulting (SGC) Coaching Specialist

Outline -

This assignment requires you to continue working on the business and process(es) of the Swinburne Guru Consulting (SGC) Coaching Specialist. As the current Coaching process(es) do not work efficiently, management wishes to improve the process(es) by using the best practices and methodologies. The purpose of this assignment is to improve the process(es) in a way that addresses the problems.

Firstly, the project team needs to review each other's AS-IS models and complete all missing parts of the models (as in Assignment 1, you only required to complete a happy path and 2 subprocesses). You should design a process layer, construct main process (update your happy path model to include all subprocesses), and all subprocesses. To make it readable, your model should have the main process and a set of sub-processes. You can also have sub-processes inside sub-processes resulting in a multi-layered design. For examples, some of you may want to put schedule and verify into one subprocess. Others may want to separate them. The number of sub-processes you have depends on your own model design. Each diagram should occupy no more than one page.

The second step is to finalize the key problems faced by the business and the process(es) which each group member has already identified in assignment 1. This requires you to discuss each member's key problems/issues' list and then decide on the most important problems/issues. You need to provide a clear and detailed explanation of your decisions. Please note that you should not only advise management on what they are but most importantly, why they are problems. Also, discuss how important it is to solve these problems. You have to be realistic and need to consider business capacities when you provide suggestions and solutions. You can quote your own assignment 1s as references.

The third step is to improve the process by using the best practices and methodologies. Based on your suggestion for changes, you are required to construct level 2 TO-BE models (include main process and subprocesses) based on your AS-IS models.

For this assignment you are asked to present a report (no more than 3000 words - excesses are NOT looked upon favourably).

Assignment Requirements Your work should include two parts.

Tasks -

Part 1: Level 2 Business Process Modelling:

Model the current process (all details) using the Level 2 BPMN diagram(s). In assignment 1 you only required to do a happy path and 2 subprocesses, now it is the time to put all details together. You should consider the feedback given by your tutor and not to make similar mistake when construct models. All modified models should be put in an appendix.

• Design coaching process with clear layers.
• Construct Level 2 AS-IS BPMN diagrams which include Main process and subprocesses. This time you should add all features and details which you didn't include in assignment 1 (A set of level 2 AS-IS models should be in the report appendices). The process should include all details such as create assignment, search for coach, arrange schedule, verify schedule, manage payment, feedback and blacklist.
• Design a new process(es) (TO-BE models) using BPM level 2 modelling which addresses the problems you have identified, and you suggest can feasibly be implemented. (A set of level 2 TO-BE models should be in the report appendices).
• All models should be labelled correctly in the model file (for example, a Bizagi file should include all models). Advice on modelling format:

The following requirements are for the as-is and to-be model(s).

• Model the process in BPMN using the modelling software. You have to copy all models into your report appendix. The original modelling file is also required to be submitted through the modelling submission link.
• Each diagram should occupy no more than one page.
• All models in the file must be printable as is, within margins and all diagram elements legible. Layout your diagrams to ensure all contents are readable when your submission is printed on A4 paper. Check that the final result is readable. Indecipherable content (eg extremely small print) cannot be assessed and will attract a mark of zero. In assignment 2, you can use layers to manage the size of the models, so try not to put too much in one model. There is no limitation of number of subprocesses.
• The models must be formatted in a logical and elegant way. The models should adhere to the qualities mentioned in the lectures.
• You must have a clear layer of processes which should include main and a set of sub- processes.
• The process modelled should match what you have described in your analysis report.

If the suggested solutions do not impact on how your models look, you need to provide a brief explanation.

• The views of models must be consistent with each other, enabling the whole analysis to make sense.
• It is always a good idea to use a table(s) to summarize activities and decision gateways for each model (main and sub-process models) - what are the key steps required to complete the activity?

Part 2: Business Process Improvement Recommendation

You are required to provide recommendations for the possible changes to the business process(es) or to the way they are managed which you consider will add value to their business and why they are more efficient and effective compared with the existing models.

You should carefully read the diagrams and link them to the key issues and consider if there are possibilities to alter the diagrams based because of your recommendations for solving problems (for example, combine the tasks, reduce double handling...). If so, you should provide the new to-be process diagram(s). If not, then should indicate why they do not affect the models. You should consider the resources allocation and performance analysis of the current processes discussed. You should discuss these topics and link them to the case processes, however, you are not required to quantify by actual number. It is important to discuss resources issues with you're the problems identifies.

For each issue selected, state the Best Practices (these can be selected from Appendix 1 and details can be found in lessons 5 & 6 Overviews) you will apply. For each Best Practice, describe how it is applied and explain how your solution solves or improves the issue identified.

Please keep in mind that many different best practices might be used for one issue or problem. Your discussion should cover the following:

a) The issue being considered.

b) Best Practice employed. Choose from the Best Practices discussed in the lectures. The guest lecturer's industry best practices must be also considered.

c) Describe how the Best Practice is applied to the process and how it addresses the problems.

d) Describe the possible advantages and any other issues addressed at the same time.

e) Any disadvantages.

To discuss above, you may need research to find relevant references to support your arguments.

After detailed discussion, you can use the following table to summarize your discussion. The table can be put in an appendix.

a. Issue

b. Best Practice

c. Application Description and/or Solution Explanation

d. Advantages

e. Disadvantages

You also need to consider approaches (methodologies), Lean, Six Sigma & Lean Six Sigma. Which of them is best suited for substantially improving the Swinburne Guru Consulting (SGC) Coaching Specialist process and why? If adopting mythologies will help to solve resources issues? You will also need to provide a discussion summarising how the process will now operate and be improved if your recommendations are implemented which provides a holistic picture of the new process(es).

Summary of Part 2: It should include two parts:

1. A summary which provides a holistic picture of how you have approached the problems or opportunities and of how Swinburne Guru Consulting (SGC) Coaching Specialist Business Process(es) will be improved if your recommendations are implemented.

2. You need to provide a brief plan on how to adopt your suggestions for solving business process problems/issues.

Report Submission Requirements (All 2 parts) -

Submit a single MSWord document. Archives with multiple files and/or subfolders will not be accepted.

A word-processed report with no more than 3000 words which includes:

• Executive Summary (not included in the word count)
• Table of Contents (not included in the word count)
• Introduction
• The main body (Discussion addressing the Task Requirements, you should provide preferable subtitles for each section in this part, e.g., Problem identification and analysis; Recommendations for possible changes to the business process (es) by adopting best practices and methodologies....)
• Brief recommendations for a change management plan
• Conclusion
• References (not included in the word count) - You MUST use the Harvard Referencing style throughout your report and include an accurate list of references at the end of the report.
• Appendices - All BPMN diagrams, Other relevant support information, such as tables, Pages of the report should have appropriate headers and footers and should include printed page numbers.

Attachment:- Business Process Management Assignment Files.rar