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1. Organisations operate with many policies and procedures to assist with the smooth and legal running of their business. Using the numbered list below, identify all policies and procedures that would be used in the following communication situations (Note - some may be assigned more than once).
Policies and Procedures:
1. Health and Safety policy2. Employment contracts3. Code of Conduct4. Recruitment policy5. Employee handbook6. Complaints procedure7. Confidentiality policy
Communication situations
Policies and Procedures used (at least three (3))
Making an induction presentation to a group of new staff members:
Negotiating with an unhappy and rude customer who would like to make a complaint:
Participating in a recruitment meeting to discuss candidates:
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