Reference no: EM132227390
1. McDonald’s restaurants can be viewed as a manufacturing operation. McD’s wants each crew to be efficient and productive. The crews organize by
a. dividing the labor into parts
b finding the first-class worker in each crew
c. sharing a common purpose
2. Organizational structure, or how individual work and teamwork within an organization are coordinated, is important because:
a. it describes how individual actions are linked together and defines formal communication channels
b. it creates confusion as to who reports to whom
c. achieving organizational goals and objectives cannot be accomplished without coordinated efforts.
3. Walmart is the largest private employer in the United States and has over 2 million employees. To accommodate all the reporting relationships, Walmart has
a. many automated reports
b. a tall hierarchy
c. a flat organization.
4. USAA sells car, house, and mortgage insurance. State law requires Insurance companies to separate their capital reserves for these businesses, and the legal requirements for selling each product differ. Most insurance companies organize around
a. products like house and car insurance
b. functions like accounting and risk management
c. customer demographics like young people and old people
5. Procter & Gamble is a consumer products company. It launches many new products every year. The team for each new product must understand consumer tastes, distribution, manufacturing, marketing, accounting, and legal issues. P&G creates teams from each of these functional areas for each project. This is called a
a. specialist organization
b. functional organization
c. matrix organization
6. On the TV show Shark Tank, pitcher Donny McCall presented his company Invis-A-Rack, which produces a cargo equipment holder for trucks. McCall was able to outsource the manufacturing, the distribution, and the accounting functions. This type of a company is called
a. a shell company
b. network
c. modular
7. Walmart serves cost-conscious customers. To keep prices low, it needs efficient operations. It is not particularly worried about adaptability and flexibility. Walmart uses
a. a network organization with decentralized decision making
b. a modular organization with outsourced departments
c. a bureaucratic organization with functional and geographic departmentalization
8. An analyst who gives presentations to potential clients but is not informed of the prospects’ decisions has low
a. autonomy
b. skill variety
c. feedback
9. On the TV show Shark Tank, entrepreneurs pitch their ideas to investors, the “sharks” of the title. In Greiner’s model, these entrepreneurs are in
a. the creativity phase
b. the coordination phase
c. the delegation phase
10. Chloe is the billing and accounting department manager in a large organization. The CEO is shifting the tall hierarchal structure to reduce the number of middle managers. Chloe is now the team leader for 15 people instead of the manager of 5. The team members have taken some of Chloe’s previous responsibilities. What benefits will Chloe see from this new structure?
a. greater productivity, innovation, and better customer service
b. greater specialization, better division of labor, and happier employees
c. greater productivity, more standardization and predictability
11. One common everyday object, Post-It Notes, is the product of a bootleg project at 3M, Minnesota Mining and Manufacturing. The company allowed researchers to spend 15% of their time on their own ideas. Dr. Silver was ________ and took the time away from his assigned work to develop the idea.
a. under-employed
b. empowered
c. sidelined
12. Yahoo was an enthusiastic adopter of ROWE—results-oriented work environment—where employees are paid for results and not hours. In this spirit, Yahoo adopted ________, so that employees could work from home or shift their hours.
a. flexible work arrangements
b. big brother method
c. monitoring systems