Reference no: EM133459059

Question

1. Which source of power is attached to formal roles and authority in an organization?

a. Position

b. Opportunity

c. Wealth

d. Energy

2. Which source of power is likely to increase if an individual passes a certification examination?

a. Position

b. Opportunity

c. Wealth

d. Expertise

3. Which source of power is a kind of influence, also known as social capital?

Expertise

Wealth

Opportunity

Relationship

4. What influence tactic is most likely to be effective when a subordinate is attempting to influence her boss?

Rational persuasion

Legitimate authority

Cooptation

Pressure

5. ____________ is a form of influence strategy that involves appealing to core values to encourage cooperation.

Values-based appeal

Personal appeal

Inspirational appeal

Ingratiation

6. All of the following are modes of increasing your power and ability to influence supervisors EXCEPT?

Looking for ways to solve problems that superiors are facing

Encouraging superiors to discuss their problems

Making supervisors know what is expected of them in their role

Providing constructive feedback on things supervisors do.

7. The purpose of relational messages is to

Introduce people

Build trust

Provide facts

Stimulate change

8. Directing action is the purpose of

Relational messages

Transformational messages

Transactional messages

Promotional messages

9. When a message is insightful, mind-stretching, and visionary, it is more likely to be intended to ________________ than to ___________________

build trust; provide facts

direct action; stimulate change

stimulate change; provide facts

provide facts; stimulate change

10. In contrast to promotional messages, informational messages often rely more on _____________ than ______________.

facts; hypotheses

symbols, statistics

stories, symbols

facts; stories