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Individual assignment and in development

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Reference no: EM131502660

Discuss the following competencies to be used as a basis for your Week Two Individual Assignment and in development of your Individual Project Support Portfolio:

  • Understand and explain the fundamentals of customer service.
  • Identify effective questioning using verbal and non-verbal communication skills and explain their importance.
  • Explain the fundamentals of on-site, telephone, and remote support.
  • Explain proper procedures for dealing with difficult customers.

Reference no: EM131502660

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