Reference no: EM132229842

1. Which of the following are indicators that a process is out of control?

a. A single point is outside the control limits.

b. Two out of three successive points are on the same side of the centerline and farther than 2 σ from it.

c. A run of eight in a row are on the same side of the centerline.

d. Obvious consistent or persistent patterns that suggest something unusual about your data and your process.

e. Four out of five successive points are on the same side of the centerline and farther than 1 σ from it.

f. All of the above

2. Which of the following is not one of the steps in W. Edward Deming’s PDCA cycle?

a. Plan

b. Procrastinate

c. Do

d. Check

e. Calculate

f. Act

g. Both B & E

3. Which of the following tools would you use to identify the most-likely cause of a quality problem?

a. PDCA analysis

b. Ishikawa cause-and-effect diagram

c. A fishbone diagram

d. Ishikawa brainstorming session

e. Pareto chart

4. Quality must be defined by engineers. They are the only ones who know what it means to be fit for use.

True False

5. Which of the following is not a dimension of quality?

a. Performance

b. Features

c. Conformance

d. Reliability

e. Traceability

f. None of the above

6. Which of the following is one of the principles of total quality management promoted by ISO 9001?

a. Customer focused

b. Process approach

c. Continuous improvement

d. Fact-based decision-making

e. All of the above

f. A, B, & C only