Reference no: EM13254207

1. The term _____ is used to describe the employees of an organization in terms of their training, experience, judgment, intelligence, relationships, and insight.

A. performance management

B. human capital

C. development

D. traditional management

E. working capitall

2. Which of the following refers to the process through which an organization seeks applicants for potential employment?

A. Orientation

B. Training

C. Recruitment

D. Work analysis

E. Job design

3. Which of the following HR functions includes preparing and distributing employee handbooks that detail company policies and, in large organizations, company publications such as a monthly newsletter or a Web site on the organization’s intranet?

A. Recruitment and selection

B. Maintaining positive employee relations

C. Ensuring compliance with labor laws

D. Performance management

E. Planning and administering pay and benefits

4.  By keeping employees’ personal records confidential, an employer respects their right of:

A. autonomy.

B. freedom of conscience.

C. equal opportunity.

D. freedom of speech.

E. privacy.

5. Which of the following statements best explains the term “labor force”?

A. All the permanent employees of an organization

B. All the people who have contracts to work at the company

C. All the adult members of a population

D. All the temporary workers of an organization

E. All the people willing and able to work

6. Which of the following racial groups forms the majority of the U.S. labor force?

A. African-Americans

B. Whites

C. Hispanics

D. Asians

E. Europeans

7. Which of the following skills are more actively sought by U.S. employers today?

A. Physical strength

B. Mastery of particular machinery

C. Interpersonal skills

D. Ability to perform routine tasks

E. Ability to work with a tool

8. The HRM function during downsizing is to terminate the workers who:

A. are performing multiple organizational roles.

B. are less valuable in their performance.

C. are a part of the external labor force.

D. are older than the other employees.

E. are being paid the highest salaries.

9. Which of the following is the reason why more organizations are looking overseas to hire talented people?

A. Lack of technology in the U.S.

B. Lack of demand for their products in the U.S.

C. Poor quality of labor in the U.S.

D. Governmental pressure

E. Low cost of labor in foreign countries

10. Independent contractors are:

A. usually full-time company employees.

B. self-employed individuals with multiple clients.

C. people employed by a temporary agency.

D. employed directly by a company for a specific time.

E. people employed by the company to work on an independent project through a written contract.

11. Which of the following is true about Age Discrimination in Employment Act (ADEA)?

A. ADEA favors the idea of coercing employees to accept early-retirement incentives.

B. ADEA permits an employer to reduce the fringe benefits to all employees over 40.

C. ADEA permits companies to lay off older workers when the economy is slow.

D. ADEA outlaws making employment decisions based on a person’s age being over 40.

E. ADEA recommends early-retirement incentive programs wherein employees agree not to sue the company for ageism.

12. Cellant Solar Energy, Inc. is a company that produces solar panels for domestic use. It has 800 permanent employees working in different departments. Suppose Cellant gets involved in a case of intentional employee discrimination, what will be the maximum punitive damage that it will have to pay under the Civil Rights Act of 1991?

A. $50,000

B. $100,000

C. $200,000

D. $250,000

E. $300,000

13 A bona fide occupational qualification _____.  

A. is considered illegal by the court

B. is a necessary qualification for the job

C. is strictly prohibited by organizations

D. is a preferred qualification for the job

E. is used to deem disparate treatment illegal

14. Which of the following is the most comprehensive U.S. law regarding worker safety?

A. Thirteenth amendment

B. Fourteenth amendment

C. OSH Act

D. Rehabilitation Act of 1973

E. Civil Rights Act of 1991

15. The process of getting detailed information about jobs is known as _____.

A. job analysis

B. job definition

C. job training

D. job swapping

E. job rotation

16. Job descriptions generally contain all of the following components EXCEPT _____.

A. the job title

B. a list of essential duties

C. a brief description of the responsibilities

D. the details of pay and benefits attached to the job

E. the details of the tasks involved

17. _____ involves assessing the relative dollar value of each job to the organization in order to set up fair pay structures.

A. Job evaluation

B. Career planning

C. Training

D. Performance appraisal

E. Job rotation

18. Which of the following best describes job sharing?

A. A work option in which two part-time employees carry out the tasks associated with a single job.

B. Allowing full-time employees to choose start and end times within the guidelines specified by the organization.

C. Empowering individual workers by adding more opportunities for specialization in their current job duties.

D. Enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.

E. Enlarging jobs by moving employees among several different jobs.

Chapter 5

19. The goals that are set in the human resource planning process should come directly from:

A. the mid-level managers.

B. the analysis of labor supply and demand.

C. the judgments and choices made by the technical experts in the organization.

D. the feedback provided by the organization's customers.

E. the line workers at the grassroots level.

20. Companies that use “lead-the-market” pay strategy:

A. would pay more than the current market wages for a job.

B. have a recruiting disadvantage.

C. would recruit lesser number of employees than needed and depend on overtime.

D. provide relatively better working conditions to employees compared to competitors.

E. usually have low pay, coupled with overtime and flex-time.

21. Early-retirement programs:

A. are not a popular way to reduce labor surplus.

B. are very successful because most baby boomers want to retire.

C. work well for knowledge based jobs and services.

D. cause more human suffering than the other methods of labor reduction.

E. encourage lower-performing older workers to leave voluntarily.

22. The most important source of recruits for entry-level professional and managerial vacancies is:

A. on-campus interviewing.

B. public employment agencies.

C. advertisements in newspapers and magazines.

D. private employment agencies.

E. employee referrals.

Chapter 6

23.   For most companies, the first step in the personnel selection process is _____.

A. verifying the applicants’ qualifications through reference and background checks

B. negotiating with the employee regarding salary and benefits

C. screening the applications to see who meet the basic requirements for the job

D. administering tests and reviewing work samples to rate the candidates’ abilities

E. inviting candidates with the best abilities to the organization for one or more interviews

24. Which of the following is true according to the Americans with Disabilities Act (ADA) of 1991?

A. The employer can ask pre-employment questions to investigate disabilities.

B. The interviewer is prohibited from asking a candidate if he/she can meet the attendance requirements for the job.

C. The interviewer is permitted to ask the candidate the number of sick leaves he/she took at his/her previous job.

D. The employer is permitted to use, for hiring decisions, employment physical exams that could reveal a psychological or physical disability.

E. Employers are required to make “reasonable accommodation” to disabled individuals.

25. Which of the following details need to be asked in an application form to gather information about suitable candidates?

A. Marital status

B. History of disabilities

C. Number of children

D. Educational background

E. Applicant's race

26. Generally, the organization checks references _____.

A. only if it believes the information provided by the applicant is incorrect

B. immediately after the applicant submits a résumé

C. after it has determined that the applicant is a finalist for the job

D. because it is a legal requirement under EEO laws

E. of all applicants to a job

Chapter 7

27. Which of the following is a difference between apprenticeship and internship?

A. Apprenticeship is on-the-job training, whereas internship is a classroom-based training method.

B. Apprenticeship is a unstructured training method, whereas internship is a structured training method.

C. Apprenticeship is sponsored by employee unions, whereas internship is sponsored by educational institutions.

D. Most apprenticeship programs are for professions like accountants and lawyers, whereas most internship programs are in blue-collar jobs.

E. Apprenticeship does not provide an income, whereas internship provides an income while teaching a trade.

28. Behavior modeling is especially useful for improving:

A. quantitative skills.

B. interpersonal skills.

C. spatial skills.

D. clerical skills.

E. cognitive skills.

29. Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

A. Bumping

B. Benchmarking

C. Apprenticeship

D. Co-employment

E.   Onboarding

30. Training most effectively addresses:

A. Motivation problems

B. Skill and ability deficiencies

C. Lack of performance feedback

D. Lack of resources to do job

31. The most effective way to measure employee satisfaction with training is _______ and learning acquired is _______.

A. Survey; pre-post test with control group

B. Post-test; survey

C. Cost-benefit analysis; pre-post test

D. Interview managers; cost-benefit analysis