Reference no: EM131031645
Increased traffic and fierce competition have forced X airlines to reexamine the efficiency and economy of its operations. As a part of a campaign to improve customer service in a cost-effective manner, X has focused on passenger check-in facilities at the main airport. For best utilization of its check-in facilities Xoperates a common check-in process, passengers for all X flights queue up in a single line and each can be served at any one of the several clerks become available. arrival rate is estimated at an average of 52 passengers per hour. During the check-in process, an agent confirms the reservation, assigns a seat, issues a boarding pass, and weighs, labels, and dispatches baggage. The entire process takes an average of 3 minutes. Agents are paid $20 per hour and X’s customer relations department estimates that for every minute a customer spends waiting in line, X loses $1 in missed flights, customer dissatisfaction, and future business.
a- What is the minimum number of agents required to have a feasible operation?
b- If X operates with the bare minimum number of operators, what is the expected number of customers waiting for check-in? How long do they wait in the line on the average?
c-What is the total hourly cost including the cost of operators and waiting?
d- Would you recommend adding one more agent to X?
|
Describe the effectiveness of these Marketing PR tools
: Choose a favorite company, a national/international company. Which Marketing PR tools has the company used or is using currently to launch a new product, defend a product that has encountered a PR problem, or reposition a mature product? Provide an e..
|
|
About implicit leadership theories is least accurate
: Which statement about implicit leadership theories is least accurate? How are managers most likely to interpret the reasons for effective performance? Which is the least likely response by a manager who believes that poor performance by a subordinate..
|
|
Which standard to providing an informed consent
: Most states now apply which standard to providing an informed consent? If you were the Florida Supreme Court would you have decided the Bush vs. Schiavo case differently? Yes or no, stating your reason(s) for your position. Do you agree with charitab..
|
|
Building management skills
: How are people recruited and selected for this job? Are the recruitment and selection procedures the organization uses effective or ineffective? Why? What training and development do people who hold this job receive? Are the training and development ..
|
|
Increased traffic and fierce competition
: Increased traffic and fierce competition have forced X airlines to reexamine the efficiency and economy of its operations. As a part of a campaign to improve customer service in a cost-effective manner, X has focused on passenger check-in facilitie..
|
|
Exponential smoothing with alpha
: An electrical contractor's records during the last five weeks indicate the number of job requests: Week 1 2 3 4 5 Requests 20 22 18 21 22. Predict the number of requests for Week 6 using each of these methods: (a). Naive. (b). A four-period moving av..
|
|
Strategic planning meeting-
: At the most recent strategic planning meeting, the board of directors of your company has voted to issue additional stock to raise capital for major expansions for the company in the next five years. The board is considering $5 million. Analyze the i..
|
|
Strategy-structure multinational approach
: Considering the three legs (resource-based, institution-based or industry based)of the strategy tripod, evaluate the “strategic fit” and alignment of the McDonald's strategy-structure multinational approach? Please add source
|
|
Difference between rejection and revocation of acceptance
: Describe the difference between a rejection and a revocation of acceptance. Describe the buyer’s rights and duties with regard to goods when goods are rejected and when goods are revoked.
|