Increase switching costs and lock in customers and suppliers

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1. How could a business use information technology to increase switching costs and lock in its customers and suppliers? Use business examples to support your answers.

2. How could a business leverage its investment in information technology to build strategic IT capabilities that serve as a barrier to new entrants into its markets?

3. How could a business use Internet technologies to form a virtual company or become an agile competitor?

4. MIS author and consultant Peter Keen says: We have learned that it is not technology that creates a competitive edge, but the management process that exploits technology. What does he mean? Do you agree or disagree? Why?

Reference no: EM13844272

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