Increase and improve the service quality

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Reference no: EM133093037

You have found that two customers have given a low rating in three areas of customer service, and you need to make changes in your current policies and procedures to increase and improve the service quality.

Based on the feedback given by the customer and staff you need to review and develop new approaches to customer service. Communicate these changes to your staff in order to improve the quality customer service in your hotel.

Reference no: EM133093037

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