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Incorporating technology to improve service quality

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Reference no: EM133212818

Question 1.

Write the statement of the research problem (problem statement) for the study titled:

"Incorporating technology to improve service quality and customer satisfaction in healthcare. A quantitative study in Kuala Lumpur, Malaysia"

You can use the deficiencies model approach developed by Cresswell (2013) or any other approach.

The deficiencies model is a popular approach that has a general template for writing a solid introduction to a proposal or research study. Once its structure is clarified, you will find it apparent in many scholarly studies.

This part consists of five parts:

The research problem.

Evidence or Studies that have addressed the problem.

Deficiencies in the studies (gap)

The importance of the study for an audience; and

The purpose statement

Question 2.

Assuming you intend to undertake a study titled:

"Incorporating technology to improve service quality and customer satisfaction in healthcare. A quantitative study in Kuala Lumpur, Malaysia"

Explain the different stages in the research process for this study.

Reference no: EM133212818

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