Included in the cost of quality

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Reference no: EM131721856

1. Which of the following is included in the “Cost of Quality”?

a. Appraisal costs

b. Prevention costs

c. Brand image costs

d. Only a & b

e. All a, b & c

2. The first term is a transformation process; the second term is the corresponding industry; which pair is a correct match?

a. Location – Transportation

b. Ownership – Retail

c. Physical – Manufacturing

d. All of the above

e. None of the above

Reference no: EM131721856

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