In what ways can experiences like this one in the scenario

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Problem

Barbara has recently moved to the area and is a new patient at ABC Medical Centre. Yesterday morning she woke up with a sore throat and rang the practice to see if she could get an appointment. The receptionist, Joan, greeted her warmly and in a speedy manner. She found the appointment process fast and efficient, and she was grateful that she could get an appointment in the afternoon.

Later in the day, Barbra had an appointment with her new GP, Dr Moran. When she first arrived, she was met with a smile from Joan, the receptionist - they made some small talk, and Barbara answered some general questions. Joan told her to take a seat and that Dr Moran will be with her soon.

Dr Moran had good interpersonal skills, and the appointment was relatively quick yet efficient. She found Dr Moran to be very competent, as she identified the issue and prescribed her some medication after asking a variety of questions. Barbara didn't feel rushed and felt as though Dr Moran was actively listening to what she had to say and took that on board.

Barbra paid for her appointment with Joan, who wished her a speedy recovery. Overall, she found the appointment pleasant, even though she felt under the weather. Get the instant assignment help.

In what ways can experiences like this one in the above scenario benefit ABC Medical Centre? Identify at least three potential benefits.

Reference no: EM133836191

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