In what areas can the movie theater improve

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Reference no: EM131952299

Question: Following is a transaction analysis for a movie theater. Please answer the following questions:

a. Based on the service transaction analysis, what is your assessment of the movie theater?

b. In what areas can the movie theater improve?

c. Are there any additional customer touch points you can think of in this process? What could the company do to make them a positive experience?

Reference no: EM131952299

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