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1. When Euro Americans are listening, they tend to look directly and constantly at the person who is speaking.
True
False
2. In the dominant U.S. business culture, direct eye contact is a way of saying, "I respect you as an equal, and I am listening carefully."
3. Underclass is a term used to refer to some people who are hopeless for upward mobility and are at the bottom of the social structure.
4. In traditional societies, emphasis is less on the past and more in the present and future.
5. The tension that arises among new immigrants is a result of differences in class and culture as they compete for jobs and opportunities at the same time.
Propose the components of a TQM program that this organisation can implement in the workplace. Your discussion shall address the following aspects:
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