In this economy customer service has become one

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1 (a) Suppose you are a personnel manager, and an individual with long hair and no necktie applies for a job as an engineer. Imagine your reaction.

What would you think about the person?
What if the person was applying for a receptionist position?

(b)In this economy customer service has become one of the keys to survival. Using the Internet, do some research about Wal-Mart and McDonald's and their approach to customer service.

How would you evaluate the implementation of customer service in each store? Compare them based on criteria that you develop.

Reference no: EM1387681

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