Reference no: EM132155480

1. Praque Inc., a machinery manufacturing firm, relies on suppliers to deliver raw materials on demand. John, the manager at Praque Inc., has set the following rules about the firm's operations: Materials should be purchased from only a preapproved set of vendors; a formal bidding method should be used for purchases above a fixed amount; and a thorough inventory count should be conducted at regular intervals and matched against the inventory list of the company. In the given scenario, John has set these rules to:

a. have organizational synergy.

b. achieve organizational control.

c. maintain the leadership continuum.

d. implement a social orientation approach.

2. The quality guidelines at Riko Toys require close adherence to safety specifications. A group of 10 employees voluntarily meet each week to identify and solve problems that hinder the productivity and quality of their work. These employees are trained in statistical quality control, and they analyze the problems and refer them to the organizational level where actions can be taken to solve them. In the context of total quality management (TQM), the voluntary group of 10 employees is an example of a:

a. quality circle.

b. pathfinder network.

c. functional team.

d. command team.

3. Lucas uses a fitness tracker app on his smartphone to measure his calorie intake in a day and track the activities that help him burn calories through the day. His aim is to modify his lifestyle for better health and increased work productivity. In the context of managing quality and performance, Lucas's practice of voluntarily collecting and analyzing data about himself in order to improve is an example of:

a. auto-analytics.

b. self-induction.

c. a feasibility study.

d. a social orientation approach.

4. Esky Corporation, a chain of retail stores, monitors 10 performance indicators that are believed to be correlated with better quality service, including how quickly employees respond to queries, how well employees assist customers in shopping, whether purchases are delivered on time, and so forth. This monitoring of performance indicators by Esky Corporation is an example of:

a. organizational agility.

b. organizational control.

c. social orientation.

d. performance orientation.

5. Bradford, a restaurateur, meets his staff every morning to discuss daily plans, work-related problems, and their solutions. His employees have devised a unique method to deliver efficient and error-free service. Bradford gives his chefs full freedom to innovate and experiment with the dishes on the menu and shares customer feedback with them. In case of exceptional customer reviews, he rewards the entire staff with weekend outings. Which of the following approaches to organizational control does Bradford use at his restaurant?

a. The hierarchical control approach

b. The decentralized control approach

c. The Theory X control approach

d. The directive control approach

6. Minnie owns a furniture and home décor showroom. She has instructed her sales floor employees to always sort and arrange furniture as room displays. For example, living room merchandise should be arranged and decorated like a real room so that shoppers get a feel of the actual look. This rule is followed for arranging kitchen furniture, study furniture, and so on. This saves time and helps employees restore order and place items in their exact locations. In the context of managing quality and performance, Minnie's rule about furniture displays in her showroom is an example of:

a. establishing standards of performance.

b. comparing performance with standards.

c. measuring cognitive tasks.

d. measuring actual performance.

7. The management at Revelio Corporation wants its employees to actively participate in the achievement of the firm's goals. It wants them to appreciate the importance of financial efficiency for the firm's success as well as their own. The goal of the management is to train the employees to interpret the firm's financial data and to make them think like owners by giving them the same information owners have: what money is coming in and where it is going. In this scenario, Revelio Corporation is using _____.

a. hierarchical organizational control

b. the Theory X management style

c. open-book management

d. a detailed requirements analysis