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In one of the last posts of this class, I may attempt to summaries in a few words the ideas we have seen, trying to boil down TQM and see that once boiled down, the idea can be applied to anything.
For me TQM is common sense. Common sense when senior management has lost contact with engineers and customers. It is the link reminding everyone that quality is everybody's business and customers care about superiority. Engineers should design what customers expect and senior management should identify what customers expect.
Thus in organizations with thousands of employees and several management layers, reaching to people is difficult and having a single voice among such a complex universe is a difficult task. This is why TQM will be the solution. Its language is simple and universal, its purpose simply understandable by all stakeholders and provides a common goal. In the article here below, scholars show us that TQM has even been applied to schools.
References style: Harvard style
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