Improving internal operations or leadership

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Reference no: EM1325605

In 700-words provide a response to the following 4 questions: Visa call center

1. How would you identify and characterize the roles of incentives, training, and education in promoting innovation in a credit card company call center, such as Visa?

2. What is the role of leadership in creating, managing, and sustaining innovation in a credit card company call center, such as Visa?

3. What are the ethical implications of an individual reward system? Support your answer.

4. Would you describe Visa organization as innovative or non-innovative? Why? Explain your answer.

Reference no: EM1325605

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