Improving customer service strategies

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Reference no: EM132954099

Planning is a process of identifying goals that provide direction for the organization. Managers at all levels can participate in the planning process, selecting the type of plan, establishing the goals within the plan, and documenting in detail how each goal will be accomplished.

According to Robbins and Coulter (1), managers may choose one of the following plans:

Time frame: long term or short term.

Breadth: strategic or operational.

Flexibility: directional or specific.

Frequency: single-use or standing.

After a manager identifies which kind of plan to use, goals that illustrate how the plan will be carried out must be set. Goals are actionable steps performed by employees in the organization.

For this discussion:

Choose one of the four listed plan types.

Give an example of how you executed such a plan in your personal or professional life.

Some examples of personal life plans carried out are setting up a birthday party, purchasing a home or vehicle, applying for a new job, signing up for college, or saving money for something.

Plans carried out in an organization could include applying for a new position, learning a new skill or software, improving customer service strategies, reaching a sales quota, training a new employee, or working on a particular project.

Reference no: EM132954099

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