Improve the negative service

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List a service that you used and you think as very good. Why is the service good? Review the service using the material from the chapter. What specifics about the service make it very good from marketing point of view? Now, do the same thing with a service that you don't like. After comparing them separately, compare them against each other. What could you do to improve the negative service? If you were a competitor, how could you attack the positive service?

Reference no: EM132468497

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