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A generalist worker at Indigo Community Services and Health Hub. A client who appears to be under the influence of drugs enters the waiting room and demands that you give him immediate assistance.
The client is extremely agitated and clearly needs help- however there are people who have appointments who are already waiting.
You explain that you will get someone to come and help him as soon as possible but, in the meantime, he should sit down, calm down and wait his turn
The client's behaviour escalates to the stage where you think that you may be assaulted. You hit the duress alarm and other staff come to help. Luckily no-one was hurt but you are very shaken up and feel that you may not have dealt with this situation very well.
Short answer question
1. Using the Gibbs models of reflection, describe the process the worker would go through in the above scenario. In your response, consider duty of care and the responsibilities and limitations of work role boundaries.
2. Describe three examples how to actively seek feedback from clients or organisations to help you reflect on and improve personal professional practice.
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