Improve customer loyalty in healthcare organization

Assignment Help Operation Management
Reference no: EM132582272

You have been hired as an outside consultant for a large durable medical equipment and medical supply company. The company specializes in a wide range of medical supplies and equipment. Some of its most profitable offerings include hospital bed rental to private residents, wheelchairs, walkers, scooters, and other mobility equipment. However, the company has come to realize that competition is increasing and its market share is shrinking. The company noted that most of its customers are new customers, and very few are repeat customers. The company is concerned with customer loyalty. The medical supply company owner has asked you to develop a plan to improve customer loyalty.
Complete the following:

1. Create a report that describes and critically analyzes at least 5 contemporary best practices to improve customer loyalty in a healthcare organization.

2. Be sure to discuss the (multiple) benefits that loyal, repeat customers offer to health care organizations.

3. Develop and defend at least 4 recommendations for the medical supply company based on your research on how to improve customer loyalty. Include a brief overview of how each recommendation would be implemented at the company.

 

Reference no: EM132582272

Questions Cloud

Evaluate the fundamental driving forces : Evaluate the fundamental driving forces that shape the organizational environment of the selected company.
Traditional activity-based costing : Analyze the major benefits and major weaknesses of traditional Activity-Based Costing (ABC) in determining accurate overhead costs over an ABC system
Focuses on the creation of implementation plan : Focuses on the creation of an implementation plan and associated change management.
Different types of crossing over generates : Show how different types of crossing over generates new combinations of alleles? You can choose any organism and three allele
Improve customer loyalty in healthcare organization : Create a report that describes and critically analyzes at least 5 contemporary best practices to improve customer loyalty in a healthcare organization.
Predict the outcome of inter-crossing f1 generation : All seed produced were yellow and round in F1 generation. Predict the outcome of inter-crossing F1 generation.
Understand what the feces represents : When an organism produces feces,there are at least two different ways to understand what the feces represents.
What is profit or loss for garrett corporation : Garrett Corporation for a premium of $4,000. The strike price of the option is $50 and the final stock price is $50. What is your profit or loss?
Describing the organizational structure of the agency : You are going to create a sample project describing the organizational structure of the agency or company for which you are planning the project

Reviews

Write a Review

Operation Management Questions & Answers

  Similar product that your group is currently developing

As team leader, you discover that a competitor is about to develop a similar product that your group is currently developing. Your team's success (developing a better product sooner) is still possible, but will be challenging. What is most likely to ..

  Why do human beings resist change

Why do human beings resist change? What are some ways that people resist change in organizations? Are there benefits to organizational resistance?

  Why do negotiators use these tactics

Identify and explain the kinds of tactics in negotiation that might be considered as ethically questionable. Why do negotiators use these tactics?

  Determine the upper and lower control limits of the r chart

Determine the upper and lower control limits of the chart. Please give the formulas for calculating UCL and LCL and at least one step of calculation for full credit. Determine the upper and lower control limits of the R chart. Please give the formula..

  Review article -transactional vs transformational leadership

Read at least 8 articles each on Transactional Vs Transformational Leadership. Summarize the articles in 300 words or more. Provide appropriate reference.

  Balanced scorecard in modern health care delivery

Describe the idea of "balanced scorecard" in modern health care delivery. What makes a successful balanced scorecard for a health care organization today?

  Identify pros and cons of using the source for recruitment

List five sources of applicants that the organization might turn to when recruiting candidates for the seven open trainer positions. For each source, identify pros and cons of using the source for recruitment.

  How you might accomplish your research objectives

Research ethics in qualitative research starts with the presumption that the research process is the collaboration between researcher, participants, and context. At the same time, the researcher recognizes that she or he retains power over the dat..

  Does groupthink play a role in our social media connections

Do you agree with the author of the article's thesis or not? Explain either way and use your textbook to support your argument.

  Output of the collect requirements process

Which of the following is an output of the Collect Requirements process? What is a milestone?

  True about signaling status with luxury goods

Which of the following is true about ‘Signaling Status with Luxury Goods: The Role of Brand Prominence’?

  Veronica argument to avoid fallacious reasoning

How might you revise Veronica’s argument to avoid fallacious reasoning? Compare your revised argument to those of your peers.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd