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Improve communication for both customers and employees

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Reference no: EM133112518

Case Study

As businesses grow and expand, they can face a lot of challenges and it becomes extremely important to review and revise strategies to ensure everything runs efficiently. In this assignment, you will review a real-world case study and apply what you've learned about different theories to suggest some strategies to improve communication.

Prompt

Read the McDaniel's Burgers real-world case study in 13.4 Chapter Exercises of the textbook carefully. 

Specifically, you must address the following rubric criteria:

1. Identify some of the classical theories presented in this case study and explain their advantages and disadvantages with respect to this scenario.

2. Predict the business outcomes.

- Include the information you would need to collect and how you would use the information to predict the business outcomes.

3. Discuss ways to improve communication for both customers and employees, including proposing a new theory to better suit the situation.

4. Include suggestions to help improve customer satisfaction and employee retention.

Reference no: EM133112518

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