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Assignment - Smart Service Quality: A Case Study of Dubai Police
Introduction
Explain the meaning and importance of smart service quality in the UAE( Approximately 200 words)
1. Company Profile and SWOT Analysis(Apprximately 300 words)
2. Smart Service Quality for Competitive Advantage
Explain smart service quality strategy of the organizationExplain how the organization can achieve competitive edge and other service quality objectives with the help of smart service quality strategy( Approximately 800 words)
3. Managerial Implications
Explain the lessons of this case study for other organizations
( Approximately 200 words)
References
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The paper provided the relevant meaning along with the importance of smart service quality in UAE. It provided a description of Dubai Police which is determined to be an organization in UAE that possess number of superior executives that aims to provide safety and security to the citizens. It also provided a SWOT Analysis of the organization that presented the strengths, weaknesses, opportunities and threats of the organization in terms of smart service quality. The paper focused towards the use of smart service quality strategy used by Dubai Police with an aim of becoming a leader in the global smart city worldwide. It also explained the fact of how the organization can achieve competitive edge and other service quality by using smart service quality. Finally, it discussed about the managerial implications of Dubai police which is a lesson for other organizations.
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