Reference no: EM132623850

1. Discuss how either good or poor quality affects you personally as a consumer. For instance describe experiences in which your expectations were met, exceeded, or not met when you purchased goods and servives. Did your experience change your regard for the company and/ or its product? How? Give an example of a specific goods and services?

2. Discuss the importance of quality to the national interest of our country. Given China's emergence as a global economic power, of what importance do you believe that quality will play in their future?

3. Think of a product or service that you are considering purchasing. Develop a list of fitness-for-use criteria that are meaningful to you.

4. What role has the internet played in improving service quality? What barriers to service quality might it have?

5. How can you internalize and practice quality at a personal level in your daily activities